v11.01 (13.03.2024)
Leading legislation
  • The terms and conditions below are subjective and shall be enforced in accordance with the E-Commerce Act.
  • By providing access to a service, Travlis is not responsible for the content of the information sent and the activities of the customer of the service according to Article 13, Article 14, Article 15, Article 16 of the Electronic Commerce Act.
  • Any disputes arising in connection with these Terms and Conditions will be submitted to the competent authorities.
The CLIENT, hereinafter abbreviated as the PARTNER, and Travlis, hereinafter abbreviated as the SUPPLIER.

General Terms and Conditions
  • The PARTNER may use the services of the SUPPLIER in accordance with these Terms and Conditions.
  • The PARTNER is solely responsible for the confidentiality of his/her username and password and for the activities and omissions that occur under his/her account.
  • The PARTNER is obliged to keep a backup of its information on the SUPPLIER's server, separate from the above.
  • The PARTNER is obliged to provide all necessary personal data fully and correctly to the SUPPLIER and is responsible for all actions on the SUPPLIER's services to the competent authorities.
  • The SUPPLIER is responsible for the provision of the service through its infrastructure and only provides technical access to the PARTNER.
  • The SUPPLIER is not responsible for the correct operation of the applications/web applications of the PARTNER.
  • The SUPPLIER is not responsible for:
  • The manner in which the PARTNER uses the service with all the consequences such as:
  • The failure of the PARTNER to establish a connection to the SUPPLIER's communications equipment, unless caused by and under the responsibility of the SUPPLIER;
  • The security of information on the network, as well as third parties who discover the authentication methods and details, regardless of the cause and/or means of knowledge, including instances of breach that damage equipment, network and data;
  • The content and update of the information transmitted or processed through the SUPPLIER's network;
  • Instances of third party misconduct, acquisition of unauthorized access, transmission or spread of computer viruses, etc., that succeed in overcoming antivirus and/or firewall protection by using the SUPPLIER's system to protect the security of information on the network;
  • The SUPPLIER is obliged to retain the content of blocked/expired accounts for a period of 30 days;
  • Accounts that violate these "Terms and Conditions" will be disabled. Depending on the violation, the PARTNER may be notified via email by the SUPPLIER with a time interval of 24 hours in which the PARTNER may correct the content or have their account disabled without any compensation from SUPPLIER for the period of service;
  • The PARTNER is obliged to provide all necessary personal data completely and correctly to the SUPPLIER and is responsible for all actions on the SUPPLIER's services before the competent authorities;
  • The PARTNER has no right to send unsolicited commercial messages (spam) from its service through the SUPPLIER's network;
  • SPAM means any message, wanted or unsolicited, over 300 within 1 hour, regardless of the application;
  • The SUPPLIER reserves the right, upon detection of SPAM, to deactivate the service without prior notification to the PARTNER and without compensation for the duration of the service.
  • The SUPPLIER has the right to scan the PARTNER's content with the intention of supporting or reviewing alleged violations of the "Terms and Conditions".
  • The SUPPLIER is obliged to provide reliable protection to the PARTNER. PARTNER is responsible for the security of its content, for example code in files and passwords.
  • The SUPPLIER reserves the right, upon detection of SPAM, to deactivate the service without prior notification to the PARTNER and without compensation for the duration of the service.
  • In case of violation of the security of the PARTNER's content, the SUPPLIER is not responsible. The SUPPLIER has the right to restore the data only at the request of the PARTNER.
  • All materials on this website, including but not limited to all editorial materials, photographs, illustrations and other graphic materials, names, logos, trademarks and services are the property of the SUPPLIER and are protected by copyright and other intellectual property rights.
  • SUPPLIER reserves the right to limit or suspend services that are intellectual property for any reason, without the rights of the rightful owner of such property.
  • The "Refund" service is provided by the SUPPLIER as a goodwill gesture. SUPPLIER's system makes multiple backup copies of its own equipment after a specified time, at its sole discretion.
  • The SUPPLIER keeps the archives/data that are made for its needs in case of critical circumstances and technical problems of the SUPPLIER's equipment, in case parties and third parties want to cause damage.
  • SUPPLIER reserves the right to skip files larger than (200 MB) when creating backups to avoid system overload.
  • Full activation of the domain(s) requested by the PARTNER will become active 3 days after registration with the SUPPLIER's registrar.
  • The SUPPLIER is not responsible in cases where the PARTNER provides false, incomplete or inaccurate information that leads to rejection.
  • The SUPPLIER agrees to email the PARTNER at the email address provided by the PARTNER 30 days prior to the expiration of the 15 day period for the domain(s).
  • The SUPPLIER is not responsible if the PARTNER does not receive the reminder emails or if the specified email address is changed and the SUPPLIER is not notified.
  • The SUPPLIER shall not be liable if, after the expiration of the PARTNER's domain(s), a third-party claimant does not function or is removed from the registrar, due to lack of timely payment by the PARTNER for renewal of the domain registration ( i)ta. New registration fees are higher.
  • The SUPPLIER is not responsible for emails not received by the PARTNER or third party. The SUPPLIER uses the last known email address provided by the PARTNER. For any change, the PARTNER must notify the SUPPLIER in writing.

    • Service Level Agreement (SLA)
    • The SUPPLIER agrees and is obligated to maintain the condition of all PARTNERS websites/services in an optimal condition as described in the Terms and Conditions.
    • SUPPLIER will provide support to PARTNER 24/7/365 unless otherwise stated in writing.
    • The SUPPLIER is not responsible for interruptions in the PARTNER's service, including the following cases:
    • Problems caused by a PARTNER who has exceeded these "Terms and Conditions" or uses a network/software/program through which the SUPPLIER's network to which the services are provided is loaded.
    • Hardware level issues that are beyond the SUPPLIER's control and do not fall under the 10-20 minute software time slot.
    • Problems caused by attacks or incorrect configuration and settings by the PARTNER himself.
    • The SUPPLIER is obliged to establish the exact reason for the interruption of access to the service and to assist the PARTNER to the maximum standards within its capabilities.
    • The SUPPLIER is obliged to explain to the PARTNER in detail the reason for the interruption of its service.
    • The SUPPLIER is obliged and agrees to inform the PARTNER what actions will be taken in the future to prevent such interruptions/factors.

    [M]anaged [A]ccommodation [S]ervices
    • The number of "advertisements" the PARTNER has on the current OTAs (Online-Travel-Agency's) determines the tariff. One "ad" equals one API link (AirBnB, Booking.com, VRBO, TripAdvisor).
    • The SUPPLIER uses the PARTNER's user data so that a full connection can be made between the SUPPLIER's system and the OTA's.
    • There is no termination period for PARTNER unless otherwise confirmed in writing by SUPPLIER.
    • The SUPPLIER provides methods where direct bookings are generated, but the choice of acceptance remains with the guest.
    • The SUPPLIER reserves its full right to withdraw responsibility for the accuracy of the technical management service when the actions are taken by the PARTNER itself or third parties.
    • The SUPPLIER is not responsible for the synchronization of the CUSTOMER after the termination of the service. This also includes possible double bookings, claims, blocks etc.
    • The SUPPLIER will provide the EPP code of such domain to the customer after the service is completed.

Travlis uses cookies, check our Privacy Policy